Frequently Asked Questions

Coronavirus (Covid-19)

Is your physical shop open?

Yes! We are open on the following days; Mon to Sat 11am to 5pm (we are closed on Tuesdays, but you can still Click & Collect) and Sundays 11am to 3pm.

Although the restrictions have lifted, we are still limiting entry to 6 customer at a time to ensure a greater in-store experience. We are still operating Click & Collect too for anyone wanting to use this service.

The safety and well being of our staff and customers are our priority during this time. We appreciate your patience and understanding.

What are you doing to encourage social distancing?

We have a hand sanitising station upon entry, please use if you intend to touch anything in store.

We are limiting entry to 6 customers at a time and actively encouraging customers to practice social distancing.

Are you still taking cash?

Yes, we will take cash although contactless payments are preferred.

Do I have to wear a face covering in store?

In line with Government guidelines, you are no longer required to wear a face covering in order to enter the store. We would encourage using the hand sanitiser and practising social distancing whilst in store.

Orders

How long does an order take to process?

Once your order has been placed, it can take up to 2 working days to process and ship. Sometimes this may be longer due to high order volume in busy periods, please allow 3 days before contacting us.

If you order contains a pre-order, generally the order will be held until all stock is available to ship. It is at our discretion whether items are shipped separately. If you do require items in your order to arrive separately, please email us and we will discuss the options available.

What payment methods do you accept?

Our Stripe secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro.

We also accept payments through PayPal, Clearpay and Klarna.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
How do Pre-Orders work?

When you place an order for a Pre-Order product, it is a product we do not yet have in stock. Once we have your order, and when we have the required item(s) in stock, we will then dispatch them to you.

What happens if my Pre-Order is delayed or doesn't come into stock?

Every now and then, manufacturers’ scheduling and shipping dates can change and some Pre-Orders can be delayed, brought forward or cancelled. If the delivery date for an item changes, we will update that item on our website and post on our social media channels. If the item is cancelled and we therefore cannot fulfil Pre-Order, we will send you an email to confirm the reason why and refund your order.

There are also occasions when a manufacturer does not fulfil our requirements fully, and we do not have enough stock for all of the pre- orders. Should this occur, we will fulfil as many orders as we can, beginning with the earliest orders made. If your order cannot be fulfilled we will email you to let you know.

If you have a Loungefly pre-order, please see the section below for the latest updates on stock arrival.

Loungefly Stock Arrival Update

Do you know when my Loungefly pre-order will be dispatched?

Here is an up-to-date list of the current stock arrival dates for delayed Loungefly pre-orders. As soon as the stock is received, we will pack and dispatch all pre-orders straight away.

Please email enquiries to : hello@getreadycomics.com

 

UPDATED LOUNGEFLY ARRIVAL FOR DELAYED PRE-ORDERS (MAY, JUNE, JULY, AUGUST, SEPTEMBER & OCTOBER COLLECTIONS)

Estimated Arrival 25th October

LF DISNEY ULTIMATE PRINCESS METAL CROWN CROSS BODY BAG
LF DISNEY ULTIMATE PRINCESS AOP SEQUIN MINI BACKPACK
LF PIXAR COCO MARIGOLD BRIDGE MINI BACKPACK
LF PIXAR COCO MARIGOLD BRIDGE GUITAR STRAP CROSS BODY BAG
LF DISNEY ULTIMATE PRINCESS AOP FLAP WALLET
LF PIXAR COCO MARIGOLD BRIDGE ZIP AROUND WALLET


Estimated Arrival 20th October

Ahsoka & Grogu NYCC Exclusive BACKPACK & WALLET
Eeyore Wallet
BOX LUNCH  DISNEY PIXAR DUG
BOX LUNCH DISNEY A GOOFY MOVIE MAX AND ROXANNE MINI BACKP

JAASE LF DISNEY CATS PAW PRINTS AOP MIN BACKPACK
LF STAR WARS DARTH VADER
BOX LUNCH ARIEL UNDERWATER
LF UNIVERSAL MONSTERS CHIBI LINE ZIP AROUND WALLET

Estimated Arrival 13th & 14th October

Loungefly

Mary Poppins Wallet
Mickey Mouse Balloon Backpack
Minions Triple Minion Backpack & wallet
Invader Zim Backpack & wallet
Fox & Hound Crossbody
Ariel Castle Collection Backpack Wallet & Crossbody
Mickey O Lantern Crossbody
Hades Backpack
Pusheen Unicorn Backpack & wallet
Captain America 80th Floral Backpack
Spookey Mice Headband
POP Beetlejuice Dantes Inferno Backpack & Wallet
Friday 13th Jason Backpack (wallet in already)
Universal Monsters Chibi Crossbody
Hocus Pocus Sanderson Sister Backpack (wallet in already)
Hocus Pocus Binx Candle cardholder
NBC Headless Jack Backpack & Accordian Wallet
Oogie Boogie Wheel Mini Backpack
Ghost Minnie GITD Backpack & wallet
Spooky Mice Mini Backpack & Headband
Stitch Vampire Backpack & wallet
Chucky Cosplay backpack & wallet

POP Deluxe:Marvel-Iron Man (Graffiti DECO)

Due End October

Awaiting Update for Mickey O Lantern Backpack
LF Gizmo
LF Simply Meant To Be Range

Funko Pop

Disney Ultimate Princess Funko
Alice In Wonderland 70th Anniversary Funko Pops – possible arrival early November

Sword In The Stone Collection

Delivery

How much will my delivery cost?

Shipping rates for UK customers are calculated in the checkout stages and vary dependent on the weight of the order. We do offer free delivery on certain items.

Can you deliver internationally?

Yes, we can deliver orders with in the EU, your postage rates are calculated for you at the checkout stage. Unfortunately, we do not provide postage outside of Europe at the time being.

Please be aware that when a package is delivered within the EU, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country such as handling fees. The customer is responsible for paying these fees and we cannot verify what they will be prior to shipping.

When can I expect my order to arrive?

Delivery times are calculated in working days Monday to Friday. In case of bank holidays and over the Christmas period, please allow an extra two working days.

For in stock products, we aim to deliver within 3 working days but sometimes due to high order volume in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

Orders sent within Europe currently take around 4-5 weeks to arrive.

All small orders are sent out via Royal Mail first class. Larger orders are dispatched via Parcelforce tracked service, which will require a signature. If you are not present a card will be left to advise you of your options.

Please be aware that, in the UK, we have to allow 21 days for items shipping before we can investigate the non-arrival of an item. Internationally, we’re advised to allow up to 6 weeks. The final discretion as to whether the parcel shall be replaced is ours.

It is your responsibility to provide us with accurate and complete delivery details. If you believe you have made an error in the delivery information provided, please contact us as soon as you can after placing the order to let us know.

Can I pick up my order from your store?

Select ‘Click & Collect’ at checkout for in store collection. You will receive an order note when your item is ready to collect.

Generally if ordered before 5pm, collection can be made the following day. Please allow an extra day if after this time.

Order Cancellations & Returns

I want to cancel my order, how can I do this?

If we have not yet shipped your order and it is within 14 days of the purchase date, please email us at hello@getreadycomics.com to enquire about options. Please include your order number and details for the cancellation. Store credit or product swaps are available upon request. If you paid using a credit facility (EG) Klarna/Clearpay we may reclaim the fee we get charged if you are requesting a full refund.

If you contact us after 14 days from date of purchase, it is at our discretion whether we cancel your order for a refund. Store credit or product swaps will be the options available if a refund is not possible.

All cancellation requests can take up to 7 days to process.

How can I return my goods?

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days for exchange or refund. To initiate a return, please email us at hello@getreadycomics.com

You must email us to start the returns process and receive authorisation for the return. If you send the item(s) back to us without our prior authorisation, we will deduct 10% from the refund amount to cover the additional administration.

Returns will take approximately 7 days to process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials and all accessories provided with the original packaging, items being returned must not have been used for photography or promotion. We will refund the cost of the item(s), but will not refund any postal charges paid by the customer as part of their initial order.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Get Ready Comics will not be held responsible for items lost or damaged in transit.

All shipping back to Get Ready Comics is paid for by the customer, unless the item is faulty. We are unable to refund your postal fees.

We will however post any items that you have requested to exchange back to you for free.

Incorrect item received or my item has arrived damaged/faulty, what can I do?

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the correct product/s, please contact us within 7 days of receiving your product(s).

In the unlikely event that the product arrives damaged or faulty, please email us as soon as possible at hello@getreadycomics.com with your order number and details of the damage or faulty nature of the product.

If in the event we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.