Frequently Asked Questions

Coronavirus (Covid-19)

Is your physical shop open?

The shop is closed for lockdown however, we are operating limited opening hours for Click & Collect only (11am to 2pm on Tuesday, Wednesday and Saturdays). Browsing is not allowed in store.

We are closely monitoring the updates from the Government and will alter our opening hours as/when required.

The safety and well being of our staff and customers are our priority at this time. We appreciate your patience and understanding.


How long does an order take to process?

Once your order has been placed, it can take up to 2 working days to process and ship.

What payment methods do you accept?

Our Stripe secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro. We also accept payments through PayPal, Clearpay and Klarna.

How do Pre-Orders work?

When you place an order for a Pre-Order product, it is a product we do not yet have in stock. Once we have your order, and when we have the required item(s) in stock, we will then dispatch them to you.

What happens if my Pre-Order is delayed or doesn't come into stock?

Every now and then, manufacturers’ scheduling and shipping dates can change and some Pre-Orders can be delayed, brought forward or cancelled. If the delivery date for an item changes, we will update that item on our website and post on our social media channels. If the item is cancelled and we therefore cannot fulfil Pre-Order, we will send you an email to confirm the reason why and refund your order.

There are also occasions when a manufacturer does not fulfil our requirements fully, and we do not have enough stock for all of the pre- orders. Should this occur, we will fulfil as many orders as we can, beginning with the earliest orders made. If your order cannot be fulfilled we will email you to let you know.

If you have a Loungefly pre-order, please see the section below for the latest updates on stock arrival.

Loungefly Stock Arrival Update

Do you know when my Loungefly pre-order will be dispatched?

Here is an up-to-date list of the current stock arrival dates for Loungefly pre-orders. As soon as the stock is received, we will pack and dispatch pre-orders straight away.

Please email enquiries to :


8th April – Individual orders for Niffler backpack will be dispatched. Still awaiting stock of the wallets to fulfil backpack/wallet orders.
7th April – Bambi: Thumper Scenes Sequin
Due 1st April – Mickey & Minnie Sweet Treats set, Dumbo Backpack, Peter Pan & wallet, Bugs Bunny & Daffy Wallet
Due 31st March – Yzma & wallet, Snow White & wallet, Little Mermaid, Twin Stars & wallet

25th March – there has been a delay at Funko (items are in stock), remaining stock is not arriving until we are advised, we apologise for this and will work to update you with the next planned arrival of the March pre order stock. 

Update 23rd March – Stock Arriving – Pan & Wallets (1st batch) Scar & Wallets, Dumbo wallet, dumbo crossbody, Ariel Wallet, Stitch in space.

Update 15th March – March collection due w/c 29th March (Peter Pan, Scar, Yzma, Sweets, Mermaid, Dumbo, Bugs Bunny etc) also Bambi Scenes from Feb range.

Update 10th March – Ghostbusters arrived, packed & shipped today!

Update 3rd March – March collection (Pan, Scar etc) due W/C 22nd March

Update 26th Feb – Mickey cosplay wallet arrived, Stay Puft due 1st March, Ghostbusters range due 1st week March, March range due the week after. Bambi scenes due mid March (delayed in shipping) Falcon wallet also.


How much will my delivery cost?

Shipping rates for UK customers are calculated in the checkout stages and vary dependent on the weight of the order. We do offer free delivery on certain items.

Can you deliver internationally?

Yes, we can deliver orders with in the EU, your postage rates are calculated for you at the checkout stage. Unfortunately, we do not provide postage outside of Europe at the time being.

Please be aware that when a package is delivered within the EU, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country such as handling fees. The customer is responsible for paying these fees and we cannot verify what they will be prior to shipping.

When can I expect my order to arrive?

We use Parcelforce and Royal Mail for all orders. Usually orders take 2-3 days from dispatch to arrive in the UK and currently around 4-5 weeks within Europe.

Please be aware that, in the UK, we have to allow 21 days for items shipping by Royal Mail before we can investigate the non-arrival of an item. Internationally, we’re advised to allow up to 6 weeks.

Can I pick up my order from your store?

Select ‘Click & Collect’ at checkout for in store collection. If ordered before 5pm, collection can be made the following day. Please allow an extra day if after this time.


I want to cancel my order, how can I do this?

If we have not yet shipped your order, please email us at to cancel your order.

Cancellations can take up to 7 days to process. Credit or product swaps are available upon request.

How can I return my goods?

If you would like to return your order, you may do so within 14 days of the date of dispatch. The item(s) must be in resalable condition and in its original undamaged packaging. To initiate a return, please email us at

All return costs are to be paid by the buyer.

Returns can take 7-10 days to process

My item has arrived damaged or fauly, what can I do?

In the event your item(s) are faulty, please email us at with your order number and details of the damage or faulty nature of the product.

If in the event we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.