Frequently Asked Questions

Coronavirus (Covid-19)

Is your physical shop open?

The shop is located within a Tier 4 area and therefore we are operating limited opening hours for Click & Collect only (11am to 2pm, 7 days a week). Browsing is not allowed in store.

We are closely monitoring the updates from the Government and will alter our opening hours as/when required.

The safety and well being of our staff and customers are our priority at this time. We appreciate your patience and understanding.

What are you doing to encourage social distancing?

There is a limit to the number of customers in store at any one time when collecting orders.

We have a hand sanitising station upon entry, please use if you intend to touch anything in store. Alternatively, we have latex gloves available for use.

We have a strict one way system and are actively encouraging customers to practice social distancing.

Are you still taking cash?

We do accept cash but contactless payments are preferred.

Do I have to wear a face covering in store?

You will be required to wear a face covering in order to enter the store, as per Government guidelines unless you are exempt from this as per the guidance given.


How long does an order take to process?

Once your order has been placed, it can take up to 2 working days to process and ship.

What payment methods do you accept?

Our Stripe secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro. We also accept payments through PayPal, Clearpay and Klarna.

How do Pre-Orders work?

When you place an order for a Pre-Order product, it is a product we do not yet have in stock. Once we have your order, and when we have the required item(s) in stock, we will then dispatch them to you.


How much will my delivery cost?

Shipping rates for UK customers are calculated in the checkout stages and vary dependent on the weight of the order. We do offer free delivery on certain items.

Can you deliver internationally?

Yes, we can deliver orders with in the EU, your postage rates are calculated for you at the checkout stage. Unfortunately, we do not provide postage outside of Europe at the time being.

When can I expect my order to arrive?

We use Parcelforce and Royal Mail for all orders. Usually orders take 2-3 days from dispatch to arrive.

Please be aware that, in the UK, we have to allow 21 days for items shipping by Royal Mail before we can investigate the non-arrival of an item. Internationally, we’re advised to allow up to 6 weeks.

Can I pick up my order from your store?

Select ‘Click & Collect’ at checkout for in store collection. If ordered before 5pm, collection can be made the following day. Please allow an extra day if after this time.


I want to cancel my order, how can I do this?

If we have not yet shipped your order, please email us at to cancel your order.

How can I return my goods?

If you would like to return your order, you may do so within 14 days of the date of dispatch. The item(s) must be in resalable condition and in its original undamaged packaging. To initiate a return, please email us at

All return costs are to be paid by the buyer.

My item has arrived damaged or faulty, what can I do?

In the event your item(s) are faulty, please email us at with your order number and details of the damage or faulty nature of the product.

If in the event we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.