Frequently Asked Questions

Coronavirus (Covid-19)

Is your physical shop open?

Yes! We are open on the following days; Mon to Sat 11am to 5pm (we are closed on Tuesdays, but you can still Click & Collect) and Sundays 11am to 3pm.

To keep in line with Government guidelines, we are limiting entry to 4 customer at a time and are still operating Click & Collect for anyone wanting to use this service.

The safety and well being of our staff and customers are our priority at this time. We appreciate your patience and understanding.

What are you doing to encourage social distancing?

We have a hand sanitising station upon entry, please use if you intend to touch anything in store.

We have a strict one way system and are actively encouraging customers to practice social distancing.

Are you still taking cash?

Yes, we will take cash although contactless payments are preferred.

Do I have to wear a face covering in store?

You will be required to wear a face covering in order to enter the store, unless you are exempt from this as per the guidance given.

Orders

How long does an order take to process?

Once your order has been placed, it can take up to 2 working days to process and ship.

What payment methods do you accept?

Our Stripe secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro. We also accept payments through PayPal, Clearpay and Klarna.

How do Pre-Orders work?

When you place an order for a Pre-Order product, it is a product we do not yet have in stock. Once we have your order, and when we have the required item(s) in stock, we will then dispatch them to you.

What happens if my Pre-Order is delayed or doesn't come into stock?

Every now and then, manufacturers’ scheduling and shipping dates can change and some Pre-Orders can be delayed, brought forward or cancelled. If the delivery date for an item changes, we will update that item on our website and post on our social media channels. If the item is cancelled and we therefore cannot fulfil Pre-Order, we will send you an email to confirm the reason why and refund your order.

There are also occasions when a manufacturer does not fulfil our requirements fully, and we do not have enough stock for all of the pre- orders. Should this occur, we will fulfil as many orders as we can, beginning with the earliest orders made. If your order cannot be fulfilled we will email you to let you know.

If you have a Loungefly pre-order, please see the section below for the latest updates on stock arrival.

Loungefly Stock Arrival Update

Do you know when my Loungefly pre-order will be dispatched?

Here is an up-to-date list of the current stock arrival dates for Loungefly pre-orders. As soon as the stock is received, we will pack and dispatch pre-orders straight away.

Please email enquiries to : hello@getreadycomics.com

UPDATED LOUNGEFLY ARRIVAL DATES

Due to arrive w/c 10th May – Twin Stars Crossbody, Pooh Balloon Friends Wallet, Daisy Friends Crossbody/Cardholder, Niffler Wallet, Pusheen Rainbow Unicorn Backpack/Crossbody/Wallet, Spongebob Rusty Krab Backpack and Patty Wallet, Valfre AOP Backpack/Wallet

21st April – dispatched Stitch Luau Backpack/Crossbody/Wallet, Balloon Friends Backpack, Piglet, Vanellope Backpack/Wallet, Hedwig Backpack/Crossbody, Naboo Backpack, White Gold Rebel Wallet

8th April – Individual orders for Niffler backpack will be dispatched. Still awaiting stock of the wallets to fulfil backpack/wallet orders.

DELAYED LINES:

Due Early May:
WDBK1497 – POP BY LF PIXAR WALL-E EVE BOOT EARTH DAY COSPLAY MINI BACKPACK
WDTB2179 – POP BY LF PIXAR WALL-E EVE EARTH DAY CROSSBODY
WDBK1499 – DISNEY PRINCESS BOOKS AOP MINI BACKPACK
WDTB2180 – LF DISNEY PRINCESS BOOKS AOP CROSSBODY
WDWA1578 – LF DISNEY PRINCESS BOOKS AOP ZIP AROUND WALLET
WDBK1494 – LF DISNEY HERCULES MUSES MINI BACKPACK
WDWA1573 – LF DISNEY HERCULES MUSES FLAP WALLET

Due End of May:
WDWA1576 – POP BY LF PIXAR EARTH DAY WALL- E AOP ZIP AROUND WALLET
MVBK0148 – LF MARVEL SPIDERMAN FLORAL MINI BACKPACK
MVWA0144 – LF MARVEL SPIDERMAN FLORAL ZIP AROUND WALLET
SBDBK0001 – LF SCOOBY DOO MYSTERY MACHINE MINI BACKPACK
SBDWA0001 – LF SCOOBY DOO MYSTERY MACHINE FLAP WALLET

Due End of July:
WDBK1496 – DISNEY POCAHONTAS MEEKO FLIT EARTHDAY COSPLAY MINI BACKPACK
WDTB2178 – POP BY LF DISNEY POCAHONTAS MEEKO FLIT EARTH DAY AOP CROSSBODY
WDWA1575 – POP BY LF DISNEY POCAHONTAS MEEKO EARTH DAY WALLET
MVBK0147 – POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY UNICORN RAINBOW MINI BACKPACK
MVWA0143 – POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY UNICORN RAINBOW CARDHOLDER
MVBK0146 – POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY AOP MINI BACKPACK
MVWA0142 – POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY AOP ZIP AROUND WALLET
WDBK1493 – LF DISNEY FOX AND HOUND TODD AND COPPER COSPLAY MINI BACKPACK
WDTB2177 – LF DISNEY FOX AND HOUND AOP FLORAL CROSSBODY
WDWA1572 – LF DISNEY FOX AND HOUND COPPER TODD ZIP AROUND WALLET
MVBK0145 – LF MARVEL WANDA VISION CHIBI MINI BACKPACK
MVWA0141 – LF MARVEL WANDA VISION CHIBI WALLET
STBK0220 – LF STAR WARS BOBA FETT HE’S NO GOOD TO ME DEAD COSPLAY MINI BACKPACK
STWA0152 – LF STAR WARS BOBA FETT FLAP WALLET
STBK0218 – LF STAR WARS ORIGINAL TRILOGY BACKPACK
HPTB0160 – LF HARRY POTTER RON WEASLEY HOWLER MAIL CROSSBODY
NICBK0030 – LF NICKELODEON AVATAR AANG APPA COSPLAY PLUSH MINI BACKPACK
NICWA0013 – LF NICKELODEON AVATAR AANG APPA COSPLAY PLUSH ZIP AROUND WALLET
NICTB0009 – LF NICKELODEON AVATAR MOMO COSPLAY CROSSBODY
NICBK0028 – LF NICKELODEON INVADER ZIM GIR PIG DOOM MINI BACKPACK
NICWA0011 – LF NICKELODEON INVADER ZIM DOOM MOBILE TRI FOLD WALLET

Due Early August:
MVTB0132 – POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY CHIMICHANGAS FOOD TRUCK CROSSBODY
STBK0219 – LF STAR WARS DARTH VADER LIGHT UP COSPLAY MINI BACKPACK
STWA0151 – LF STAR WARS DARTH VADER COSPLAY WALLET
HPBK0129 – LF HARRY POTTER HEDWIG HOWLER MINI BACKPACK
HPWA0111 – LF HARRY POTTER HEDWIG HOWLER ZIP AROUND WALLET

Delivery

How much will my delivery cost?

Shipping rates for UK customers are calculated in the checkout stages and vary dependent on the weight of the order. We do offer free delivery on certain items.

Can you deliver internationally?

Yes, we can deliver orders with in the EU, your postage rates are calculated for you at the checkout stage. Unfortunately, we do not provide postage outside of Europe at the time being.

Please be aware that when a package is delivered within the EU, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country such as handling fees. The customer is responsible for paying these fees and we cannot verify what they will be prior to shipping.

Update 6th May 2021: we are currently unable to ship to France due to problems with the courier in that country. Any current orders or pre-orders will still be fulfilled (by an alternative arrangement) but we are unable to take on any new orders at this time.

When can I expect my order to arrive?

We use Parcelforce and Royal Mail for all orders. Usually orders take 2-3 days from dispatch to arrive in the UK and currently around 4-5 weeks within Europe.

Please be aware that, in the UK, we have to allow 21 days for items shipping by Royal Mail before we can investigate the non-arrival of an item. Internationally, we’re advised to allow up to 6 weeks.

Can I pick up my order from your store?

Select ‘Click & Collect’ at checkout for in store collection. If ordered before 5pm, collection can be made the following day. Please allow an extra day if after this time.

Returns

I want to cancel my order, how can I do this?

If we have not yet shipped your order, please email us at hello@getreadycomics.com to enquire about options.

This can take up to 7 days to process. Credit or product swaps are available upon request.

How can I return my goods?

If you would like to return your order, you may do so within 14 days of the date of dispatch. The item(s) must be in resale able condition and in its original undamaged packaging. To initiate a return, please email us at hello@getreadycomics.com.

All return costs are to be paid by the buyer.

Returns can take 7-10 days to process

My item has arrived damaged or fauly, what can I do?

In the event your item(s) are faulty, please email us at hello@getreadycomics.com with your order number and details of the damage or faulty nature of the product.

If in the event we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.