Frequently Asked Questions

Coronavirus (Covid-19)

Is your physical shop open?

Yes! We are open on the following days; Mon to Sat 11am to 5pm (we are closed on Tuesdays, but you can still Click & Collect) and Sundays 11am to 3pm.

To keep in line with Government guidelines, we are limiting entry to 4 customer at a time and are still operating Click & Collect for anyone wanting to use this service.

The safety and well being of our staff and customers are our priority at this time. We appreciate your patience and understanding.

What are you doing to encourage social distancing?

We have a hand sanitising station upon entry, please use if you intend to touch anything in store.

We are limiting entry to 4 customers at a time and actively encouraging customers to practice social distancing.

Are you still taking cash?

Yes, we will take cash although contactless payments are preferred.

Do I have to wear a face covering in store?

You will be required to wear a face covering in order to enter the store, unless you are exempt from this as per the guidance given.

Orders

How long does an order take to process?

Once your order has been placed, it can take up to 2 working days to process and ship. Sometimes this may be longer due to high order volume in busy periods, please allow 3 days before contacting us.

If you order contains a pre-order, generally the order will be held until all stock is available to ship. It is at our discretion whether items are shipped separately. If you do require items in your order to arrive separately, please email us and we will discuss the options available.

What payment methods do you accept?

Our Stripe secure system accepts MasterCard, Visa, Visa Debit, American Express and Maestro.

We also accept payments through PayPal, Clearpay and Klarna.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
How do Pre-Orders work?

When you place an order for a Pre-Order product, it is a product we do not yet have in stock. Once we have your order, and when we have the required item(s) in stock, we will then dispatch them to you.

What happens if my Pre-Order is delayed or doesn't come into stock?

Every now and then, manufacturers’ scheduling and shipping dates can change and some Pre-Orders can be delayed, brought forward or cancelled. If the delivery date for an item changes, we will update that item on our website and post on our social media channels. If the item is cancelled and we therefore cannot fulfil Pre-Order, we will send you an email to confirm the reason why and refund your order.

There are also occasions when a manufacturer does not fulfil our requirements fully, and we do not have enough stock for all of the pre- orders. Should this occur, we will fulfil as many orders as we can, beginning with the earliest orders made. If your order cannot be fulfilled we will email you to let you know.

If you have a Loungefly pre-order, please see the section below for the latest updates on stock arrival.

Loungefly Stock Arrival Update

Do you know when my Loungefly pre-order will be dispatched?

Here is an up-to-date list of the current stock arrival dates for Loungefly pre-orders. As soon as the stock is received, we will pack and dispatch all pre-orders straight away.

Please email enquiries to : hello@getreadycomics.com

UPDATED LOUNGEFLY ARRIVAL DATES FOR PRE-ORDERS

Due End of July/Early August
WDBK1496: POP BY LF DISNEY POCAHONTAS MEEKO FLIT EARTHDAY COSPLAY MINI BACKPACK
WDTB2178: POP BY LF DISNEY POCAHONTAS MEEKO FLIT EARTH DAY AOP CROSSBODY
WDWA1575: POP BY LF DISNEY POCAHONTAS MEEKO EARTH DAY WALLET
MVBK0147: POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY UNICORN RAINBOW MINI BACKPACK
MVTB0132: POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY CHIMICHANGAS FOOD TRUCK CROSSBODY
MVWA0143: POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY UNICORN RAINBOW CARDHOLDER
MVBK0145: LF MARVEL WANDA VISION CHIBI MINI BACKPACK
MVWA0141: LF MARVEL WANDA VISION CHIBI WALLET
STBK0219: LF STAR WARS DARTH VADER LIGHT UP COSPLAY MINI BACKPACK
STWA0151: LF STAR WARS DARTH VADER COSPLAY WALLET
STBK0220: LF STAR WARS BOBA FETT HE’S NO GOOD TO ME DEAD COSPLAY MINI BACKPACK
STWA0152: LF STAR WARS BOBA FETT FLAP WALLET
STBK0218: LF STAR WARS ORIGINAL TRILOGY BACKPACK
HPBK0129: LF HARRY POTTER HEDWIG HOWLER MINI BACKPACK
HPWA0111: LF HARRY POTTER HEDWIG HOWLER ZIP AROUND WALLET
HPTB0160: LF HARRY POTTER RON WEASLEY HOWLER MAIL CROSSBODY
NICBK0030: LF NICKELODEON AVATAR AANG APPA COSPLAY PLUSH MINI BACKPACK
NICWA0013: LF NICKELODEON AVATAR AANG APPA COSPLAY PLUSH ZIP AROUND WALLET
NICTB0009: LF NICKELODEON AVATAR MOMO COSPLAY CROSSBODY
NICBK0028: LF NICKELODEON INVADER ZIM GIR PIG DOOM MINI BACKPACK
NICWA0011: LF NICKELODEON INVADER ZIM DOOM MOBILE TRI FOLD WALLET
WDTB2186: LF DISNEY MICKEY-MINNIE BALLOONS AOP HANDBAG
WDBK1536: LF DISNEY BEAUTY AND THE BEAST BELLE COSPLAY MINI BACKPACK
WDTB2188: LF DISNEY BEAUTY AND THE BEAST ROSE CROSSBODY BAG
WDWA1603: LF DISNEY BEAUTY AND THE BEAST BELLE COSPLAY WALLET
WDBK1534: LF DISNEY VILLAINS CRUELLA DE VIL SPOTS COSPLAY MINI BACKPACK
WDWA1601: LF DISNEY VILLAINS CRUELLA DE VIL SPOTS COSPLAY ZIP AROUND WALLET
WDBK1537: LF DISNEY ZOOTOPIA CHIBI GROUP MINI BACKPACK
WDWA1604: LF DISNEY ZOOTOPIA CHIBI GROUP ZIP AROUND WALLET
WDBK1526: LF PIXAR RATATOUILLE CHEF COSPLAY MINI BACKPACK
WDWA1594: LF PIXAR RATATOUILLE CHEF COSPLAY WALLET
MVBK0151: LF MARVEL SPIDER GWEN COSPLAY MINI BACKPACK
MVWA0151: LF MARVEL SPIDER GWEN COSPLAY ZIP AROUND WALLET
MVTB0133: LF MARVEL LOKI HARDWARE CROSSBODY BAG
MVWA0152: LF MARVEL LOKI HARDWARE WALLET WITH ZIP COIN POUCH
STBK0224: LF STAR WARS MANDALORIAN BANTHA RIDE MINI BACKPACK
STWA0154: LF STAR WARS MANDALORIAN BANTHA RIDE AOP ZIP AROUND WALLET
WDBK1657: LF DISNEY STEAMBOAT WILLIE MUSIC CRUISE MINI BACKPACK
WDTB2238: LF DISNEY STEAMBOAT WILLIE MUSIC CRUISE CROSS BODY BAG
WDWA1666: LF DISNEY STEAMBOAT WILLIE MUSIC CRUISE FLAP WALLET
WDHB0087: LF DISNEY STEAMBOAT WILLIE APPLIQUE HAT ROPE PIPING EARS HEADBAND
WDHB0086: LF DISNEY STEAMBOAT WILLIE EARS BOW ROPE PIPING HEADBAND
WDHB0088: LF DISNEY SEQUIN RAINBOW MINNIE EARS HEADBAND
WDBK1653: LF DISNEY CINDERELLA CASTLE SERIES MINI BACKPACK
WDTB2236: LF DISNEY CINDERELLA CASTLE SERIES CHAIN STRAP CROSS BODY BAG
WDWA1663: LF DISNEY CINDERELLA CASTLE SERIES FLAP WALLET
WDBK1642: LF DISNEY VILLAINS SCENE URSULA CRYSTAL BALL MINI BACKPACK
WDWA1653: LF DISNEY VILLAINS SCENE URSULA CRYSTAL BALL FLAP WALLET
WDBKS0009: LF DISNEY ALICE IN WONDERLAND COSPLAY MINI BACKPACK WITH DETACHABLE MINI WRISTLET
WDTB2235: LF DISNEY ALICE IN WONDERLAND KEY HOLE CROSS BODY BAG
WDWA1662: LF DISNEY ALICE IN WONDERLAND KEY HOLE CARD HOLDER
WDBK1651: LF DISNEY ALICE IN WONDERLAND A VERY MERRY UNBIRTHDAY TO YOU MINI BACKPACK
WDTB2234: LF DISNEY ALICE IN WONDERLAND CHESHIRE CAT APPLIQUE CROSS BODY BAG
WDWA1661: LF DISNEY ALICE IN WONDERLAND A VERY MERRY UNBIRTHDAY TO YOU FLAP WALLET
WDBK1638: LF DISNEY MARIE FLORAL FOOTSY MINI BACKPACK
WDTB2227: LF DISNEY MARIE FLORAL AOP CROSS BODY BAG
WDWA1649: LF DISNEY MARIE FLORAL FACE FLAP WALLET
WDBK1656: LF DISNEY LILO AND STITCH STORY TIME DUCKIES MINI BACKPACK
WDTB2237: LF DISNEY LILO AND STITCH DUCKIES CROSS BODY BAG
WDWA1665: LF DISNEY LILO AND STITCH STORY TIME DUCKIES FLAP WALLET
WDBK1658: LF DISNEY ATLANTIS 20TH ANNIVERSARY KIDA MILO MINI BACKPACK
WDWA1667: LF DISNEY ATLANTIS 20TH ANNIVERSARY KIDA MILO WALLET
SPJBK0001: LF SPACE JAM TUNE SQUAD BUGS MINI BACKPACK
SPJWA0001: LF SPACE JAM TUNE SQUAD BUGS WALLET
NICBK0034: LF SPONGEBOB CRABBY PATTY GROUP MINI BACKPACK
NICTB0012: LF SPONGEBOB GANG AOP PASSPORT BAG
NICWA0014: LF SPONGEBOB KRUSTY CRAB GANG ZIP AROUND WALLET

Due August
WDBK1535: LF DISNEY BEAUTY AND THE BEAST BALLROOM SCENE MINI BACKPACK
WDWA1602: LF BEAUTY AND THE BEAST BALLROOM SCENE WALLET
WDBK1531: LF DISNEY MARY POPPINS JOLLY HOLIDAY MINI BACKPACK
WDWA1598: LF DISNEY MARY POPPINS JOLLY HOLIDAY ZIP AROUND WALLET
WDBK1525: LF DISNEY GOOFY MOVIE POWERLINE COSPLAY MINI BACKPACK
WDWA1593: LF DISNEY GOOFY MOVIE POWERLINE ALL ACCESS PASS ZIP AROUND WALLET
WDBK1524: LF PIXAR LOTSO COSPLAY SHERPA MINI BACKPACK
WDWA1592: LF PIXAR LOTSO COSPLAY SHERPA ZIP AROUND WALLET
HPBK0131: LF HARRY POTTER MAGICAL ELEMENTS AOP MINI BACKPACK
HPTB0164: LF HARRY POTTER MAGICAL ELEMENTS AOP CROSSBODY BAG
HPWA0114: LF HARRY POTTER MAGICAL ELEMENTS AOP WALLET
DCCBK0062: LF DC SUPERHEROES CHIBI LINEUP MINI BACKPACK
DCCWA0034: LF DC SUPERHEROES CHIBI LINEUP ZIP AROUND WALLET
SANBK0384: LF SANRIO TUXEDO SAM COSPLAY MINI BACKPACK
SANTB1629: LF SANRIO TUXEDO SAM STRIPED CROSS BODY BAG
SANWA0897: LF SANRIO TUXEDO SAM STRIPED ZIP AROUND WALLET
WDBK1533: LF DISNEY VILLAINS PASTEL FLAMES AOP MINI BACKPACK
WDWA1600: LF DISNEY VILLAINS PASTEL FLAMES AOP ZIP AROUND WALLET
JPBK0001: POP! BY LF JURASSIC PARK GATES MINI BACKPACK
JPWA0001: POP! BY LF JURASSIC PARK GATES ZIP AROUND WALLET
WDBK1528: LF DISNEY MICKEY MOUSE BALLOON COSPLAY MINI BACKPACK
WDWA1595: LF DISNEY MICKEY-MINNIE BALLOONS COSPLAY ZIP AROUND WALLET
WDBK1659: LF DISNEY SEQUIN RAINBOW MINNIE MINI BACKPACK
WDWA1668: LF DISNEY SEQUIN RAINBOW ZIP AROUND WALLET
WDBK1640: LF DISNEY VILLAINS SCENE MALIFICENT SLEEPING BEAUTY MINI BACKPACK
WDWA1652: LF DISNEY VILLAINS SCENE MALIFICENT SLEEPING BEAUTY ZIP AROUND WALLET
STBK0235: LF STAR WARS KYLO REY MIXED EMOTIONS MINI BACKPACK
STWA0156: LF STAR WARS KYLO REY MIXED EMOTIONS FLAP WALLET
PUBK0006: LF PUSHEEN UNICORN PLUSH MINI BACKPACK
PUTB0003: LF PUSHEEN UNICORN OMBRE CHAIN STRAP CROSS BODY BAG
PUWA0007: LF PUSHEEN UNICORN PLUSH FLAP ZIP WALLET
DMBK0005: LF MINIONS TRIPLE MINION BELLO MINI BACKPACK
DMWA0003: LF MINION TRIPLE MINION BELLO ZIP AROUND WALLET
SNFBK0007: LF SEINFELD CHIBI CITY MINI BACKPACK
SNFWA0003: LF SEINFELD CHIBI CITY FLAP WALLET

Due September
MVBK0146: POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY AOP MINI BACKPACK
MVWA0142: POP BY LF MARVEL DEADPOOL 30TH ANNIVERSARY AOP ZIP AROUND WALLET
WDBK1493: LF DISNEY FOX AND HOUND TODD AND COPPER COSPLAY MINI BACKPACK
WDTB2177: LF DISNEY FOX AND HOUND AOP FLORAL CROSSBODY
WDWA1572: LF DISNEY FOX AND HOUND COPPER TODD ZIP AROUND WALLET

August and September collections – these are scheduled to be on time at the moment

Delivery

How much will my delivery cost?

Shipping rates for UK customers are calculated in the checkout stages and vary dependent on the weight of the order. We do offer free delivery on certain items.

Can you deliver internationally?

Yes, we can deliver orders with in the EU, your postage rates are calculated for you at the checkout stage. Unfortunately, we do not provide postage outside of Europe at the time being.

Please be aware that when a package is delivered within the EU, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country such as handling fees. The customer is responsible for paying these fees and we cannot verify what they will be prior to shipping.

When can I expect my order to arrive?

Delivery times are calculated in working days Monday to Friday. In case of bank holidays and over the Christmas period, please allow an extra two working days.

For in stock products, we aim to deliver within 3 working days but sometimes due to high order volume in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

Orders sent within Europe currently take around 4-5 weeks to arrive.

All small orders are sent out via Royal Mail first class. Larger orders are dispatched via Parcelforce tracked service, which will require a signature. If you are not present a card will be left to advise you of your options.

Please be aware that, in the UK, we have to allow 21 days for items shipping before we can investigate the non-arrival of an item. Internationally, we’re advised to allow up to 6 weeks. The final discretion as to whether the parcel shall be replaced is ours.

It is your responsibility to provide us with accurate and complete delivery details. If you believe you have made an error in the delivery information provided, please contact us as soon as you can after placing the order to let us know.

Can I pick up my order from your store?

Select ‘Click & Collect’ at checkout for in store collection. You will receive an order note when your item is ready to collect.

Generally if ordered before 5pm, collection can be made the following day. Please allow an extra day if after this time.

Order Cancellations & Returns

I want to cancel my order, how can I do this?

If we have not yet shipped your order and it is within 14 days of the purchase date, please email us at hello@getreadycomics.com to enquire about options. Please include your order number and details for the cancellation. Store credit or product swaps are available upon request.

If you contact us after 14 days from date of purchase, it is at our discretion whether we cancel your order for a refund. Store credit or product swaps will be the options available if a refund is not possible.

All cancellation requests can take up to 7 days to process.

How can I return my goods?

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days for exchange or refund. To initiate a return, please email us at hello@getreadycomics.com

You must email us to start the returns process and receive authorisation for the return. If you send the item(s) back to us without our prior authorisation, we will deduct 10% from the refund amount to cover the additional administration.

Returns will take approximately 7 days to process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials and all accessories provided with the original packaging. We will refund the cost of the item(s), but will not refund any postal charges paid by the customer as part of their initial order.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Get Ready Comics will not be held responsible for items lost or damaged in transit.

All shipping back to Get Ready Comics is paid for by the customer, unless the item is faulty. We are unable to refund your postal fees.

We will however post any items that you have requested to exchange back to you for free.

Incorrect item received or my item has arrived damaged/faulty, what can I do?

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the correct product/s, please contact us within 7 days of receiving your product(s).

In the unlikely event that the product arrives damaged or faulty, please email us as soon as possible at hello@getreadycomics.com with your order number and details of the damage or faulty nature of the product.

If in the event we are unable to replace your faulty item(s), then we will issue a full refund. Please note, the item(s) must be returned to us for this to be processed.